Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is your return policy for luxury items?
We offer a 30-day return policy for most items in their original, unworn condition with all security tags attached. Custom orders and engraved pieces are final sale.
Do you offer complimentary shipping?
Yes, J.R.DUNN provides free insured shipping on all domestic orders over $100. Every package is fully insured for your peace of mind during transit.
How can I be sure of the authenticity of my purchase?
As an authorized retailer for all brands we carry, every product is guaranteed 100% authentic and comes with the original manufacturer's warranty and documentation.
Can I have my jewelry or watch appraised?
Absolutely. We provide a complimentary retail replacement appraisal for insurance purposes with every jewelry and watch purchase over $1,000.
Do you provide jewelry repair and resizing services?
Yes, we have master jewelers on-site who specialize in resizing, stone setting, and comprehensive watch repair for luxury Swiss timepieces.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm to help you secure your dream piece.